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Learn the platform, end to end.
Every admin walkthrough and agent onboarding video — free to watch, no login required.
Admin Training — Sections 2.1 to 2.15
Section 2.1: The Admin Console
A guided tour of the DialGame.AI admin console — where managers configure games, rewards, users, and payouts from one place.
Section 2.2: Live Dashboard and Floor Monitor
See how the live dashboard and floor monitor keep every rep visible, every metric current, and every manager one step ahead.
Section 2.3: Campaigns
Learn how to build, assign, and manage campaigns so the right leads reach the right agents at the right time.
Section 2.4: Dial Priority Studio
A walkthrough of the Dial Priority Studio — where you tune lead routing, pacing, and priority rules to maximize agent output.
Section 2.5: Lead List Management
Learn how to import, organize, clean, and assign lead lists so your agents always have the right contacts at their fingertips.
Section 2.6: Dispositions
See how to configure and track call outcomes so every interaction is categorized, reportable, and actionable.
Section 2.7: Call Times & TCPA Guard Rails
Set compliant call windows, honor timezone rules, and build TCPA guard rails that protect your leads and your business.
Section 2.8: Scripts and Flash Cards
Build and manage agent scripts, objection flash cards, and talking points so every rep stays on message and closes with confidence.
Section 2.9: DNC Portal
Manage Do Not Contact requests, scrub lists against preferences, and stay compliant while protecting your brand reputation.
Section 2.10: The Buyer System
A complete overview of the buyer system — how leads are routed, claimed, and tracked so agents never miss a hot opportunity.
Section 2.11: Recordings and QA
Learn how call recordings and QA workflows help managers coach, score, and improve every conversation on the floor.
Section 2.12: Reports and Insights
Explore reports and insights that turn raw call data into clear, actionable intelligence for managers and executives.
Section 2.13: Gamification Administration
Configure games, contests, leaderboards, and rewards that keep agents engaged, competitive, and focused on results.
Section 2.14: Systems Administration
Manage integrations, security, users, and system-level settings that keep the DialGame.AI platform running smoothly.
Section 2.15: The Buyer Portal
Give buyers a dedicated portal to view leads, manage purchases, and stay aligned with your sales operation.
Agent Onboarding
Video 1: DialGame Onboarding
Your first look at DialGame.AI — how to get set up and understand the tools you'll use on every shift.
Video 2: On Time Is Worth Money
Why punctuality pays on the floor — how showing up ready protects your points, your streaks, and your paycheck.
Video 3: Ready, Wrap-Up, Your First Call
Walk through going Ready, handling your first call, and wrapping up cleanly so every dial counts.
Video 4: The Lead Panel & The Buyers Bar
Learn the lead panel and buyers bar — where to find lead details and how to route a deal to the right buyer fast.
Video 5: Your AI Toolkit
Meet your AI toolkit — coaching, scripts, and live assist features that help you close more calls with less effort.