Compliance & QA
Performance — without losing control.
DialGame.AI gives managers the tools to manage DNC, call windows, QA, auditability, and operational oversight. Customers remain responsible for legal compliance — we give you the controls to operate cleanly.
DNC & TCPA Tools
- Internal DNC list with pre-dial blocking
- Global + campaign-scoped DNC entries
- Bulk import or add individual numbers
- Search by phone digits
- Track phone, scope, reason, source, date, user
- Agent-disposition-driven DNC additions
- Manual removals
- Block originated calls when listed
Call Time Controls
- Call-time profiles
- Daily windows by lead local time
- Default windows + per-day overrides
- State-level call windows
- Holiday overrides
- TCPA-safe calling profile options
- Save profiles without agents logging out
- Multiple schedule profiles per campaign
QA Rubrics
- Assign recorded calls for review
- Use call unique ID
- Select rubric
- Optional reviewer assignment
- Review queue & pending assignments
- Sales coaching + compliance + manager oversight
Agent Display Controls
- Control what agents see on the call screen
- Hide internal tracking while retaining for admin
- Toggle lead ID · consent ID · certificate URL
- Toggle source/origin & recycled history
- Toggle compliance section on lead form
- Force Go-Ready mode
- Manage lead access scope
Health Monitoring
Database · telephony · trunk · dialer status
Agent · channel status
API server
Database connection
Dialer socket
Hopper depth
Dial activity
Stuck call detection
AI error rate
Recording streaming proxy
Local DNC list
Sales vs. buyer postings
Calls today · dispositions today
Webphone endpoints
Active calls · campaigns
Give agents the words, rebuttals, and confidence to win.
Scripts
- Create and manage scripts
- AI generate scripts
- Campaign-bound scripts
- List-level overrides
- Merge-field personalization
- Live preview against lead data
- Track length & updates
- Edit and delete actions
Flashcards
- Real-time rebuttal cards for agents
- Quick objection handling
- Triggered by objection or question
- Global or campaign-specific
- Themes: rate questions, "not interested", "how did you get my number"
- Helps new reps ramp faster
- Reduces dead air, improves confidence
Important: DialGame.AI provides operational, dialing, routing, reporting, QA, and compliance-support tools. We do not provide legal advice and do not guarantee compliance with any law or regulation. Customers are responsible for ensuring their use of the platform complies with all applicable federal, state, local, and industry-specific requirements.
Live Demo · 30 minutes
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