Compliance & QA
Performance — without losing control.
DialGame.AI gives managers the tools to manage DNC, call windows, QA, auditability, and operational oversight. Customers remain responsible for legal compliance — we give you the controls to operate cleanly.
DNC & TCPA Tools
- Internal DNC list with pre-dial blocking
- Global + campaign-scoped DNC entries
- Bulk import or add individual numbers
- Search by phone digits
- Track phone, scope, reason, source, date, user
- Agent-disposition-driven DNC additions
- Manual removals
- Block originated calls when listed
Call Time Controls
- Call-time profiles
- Daily windows by lead local time
- Default windows + per-day overrides
- State-level call windows
- Holiday overrides
- TCPA-safe calling profile options
- Save profiles without agents logging out
- Multiple schedule profiles per campaign
QA Rubrics
- Assign recorded calls for review
- Use call unique ID
- Select rubric
- Optional reviewer assignment
- Review queue & pending assignments
- Sales coaching + compliance + manager oversight
Agent Display Controls
- Control what agents see on the call screen
- Hide internal tracking while retaining for admin
- Toggle lead ID · consent ID · certificate URL
- Toggle source/origin & recycled history
- Toggle compliance section on lead form
- Force Go-Ready mode
- Manage lead access scope
Health Monitoring
Database · telephony · trunk · dialer status
Agent · channel status
API server
Database connection
Dialer socket
Hopper depth
Dial activity
Stuck call detection
AI error rate
Recording streaming proxy
Local DNC list
Sales vs. buyer postings
Calls today · dispositions today
Webphone endpoints
Active calls · campaigns
Give agents the words, rebuttals, and confidence to win.
Scripts
- Create and manage scripts
- AI generate scripts
- Campaign-bound scripts
- List-level overrides
- Merge-field personalization
- Live preview against lead data
- Track length & updates
- Edit and delete actions
Flashcards
- Real-time rebuttal cards for agents
- Quick objection handling
- Triggered by objection or question
- Global or campaign-specific
- Themes: rate questions, "not interested", "how did you get my number"
- Helps new reps ramp faster
- Reduces dead air, improves confidence
Security & Data Handling
What we actually do with your data — stated plainly.
Enterprise buyers ask these questions in diligence. Here's where we stand today — no implications, no borrowed certifications.
Hosting & infrastructure
- Cloud-hosted on managed, enterprise-grade infrastructure
- Encrypted in transit (TLS) across the app, admin console, and APIs
- Continuously monitored platform services — dialer, telephony, database, and API health are tracked in real time (see Health Monitoring above)
Recording storage & retention
- Call recordings stored with the platform and playable only from inside authorized roles
- Recording access is role-gated — agents, managers, and admins see different things
- Retention is handled to your account's requirements — tell us your policy and we'll align storage and deletion to it
Access controls & permissions
- Role-based access for admins, managers, QA, and agents
- Agent display controls hide internal tracking, compliance fields, and lead history from the call screen while admins retain full visibility
- Every coin, payout, posting, and refund decision is logged to an auditable ledger
Uptime & certifications — honestly
- 24/7 automated health monitoring across telephony, dialer, database, and API layers with real-time status surfaced to admins
- We have not yet completed third-party certifications (e.g., SOC 2) and won't imply otherwise
- We will complete your security questionnaire and walk your compliance team through our architecture during diligence
Important: DialGame.AI provides operational, dialing, routing, reporting, QA, and compliance-support tools. We do not provide legal advice and do not guarantee compliance with any law or regulation. Customers are responsible for ensuring their use of the platform complies with all applicable federal, state, local, and industry-specific requirements.
Start Here
Find out what your dialer is actually costing you.
Send us a recent invoice from your current provider. We'll break it down line by line — seat fees, minute overages, DID charges, support tiers, add-ons — and show you what the same floor runs on DialGame.AI. No obligation, and your invoice stays confidential.