Question 1

What is DialGame.AI?

Accepted Answer

DialGame.AI is an AI-powered predictive dialer and gamified call center operating system. It combines dialing, lead routing, buyer delivery, compliance tools, QA, payouts, AI optimization, and real-time digital games in one platform.

Question 2

Is DialGame.AI only a dialer?

Accepted Answer

No. It's a complete call center OS. Dialing is the engine, but the platform also handles lead management, buyer routing, gamification, payouts, QA, scripts, flashcards, AI recommendations, and reporting.

Question 3

How does the gamification work?

Accepted Answer

When an agent dispositions a qualified outcome — sale, transfer, callback, or other configured event — DialGame.AI fires an instant digital game. The agent plays, wins coins, and those coins convert into rewards based on rules you set.

Question 4

What games are included?

Accepted Answer

Slot Machine, Plinko, Prize Wheel, Scratch Tickets, Mini Golf, and Trivia Bonus — with more on the way.

Question 5

Can points be converted into commissions or prizes?

Accepted Answer

Yes. Coins can be converted to commissions, cash bonuses, gift cards, store purchases, contest entries, jackpots, or any custom reward structure your business uses.

Question 6

Can we control payout rules?

Accepted Answer

Absolutely. Coin-to-dollar conversion, tier weights, min/max payouts, and reward logic are all configurable.

Question 7

Is DialGame.AI good for remote agents?

Accepted Answer

Yes — it was designed for it. Live leaderboards, broadcast tools, real-time game animations, jackpots, and supervisor listen/whisper/barge give remote teams the energy of a real sales floor.

Question 8

What verticals can use DialGame.AI?

Accepted Answer

Mortgage refinance, debt settlement, solar, insurance, home services, financial services, appointment setting, lead generation, transfer campaigns, and any outbound sales vertical.

Question 9

Does it include lead routing?

Accepted Answer

Yes. Buyer management, route-level controls, daily caps, priority, pricing, attribution, and posting audit are all built in.

Question 10

Can it deliver leads to buyers?

Accepted Answer

Yes. Multi-buyer support, route-level delivery, warm-transfer routing, per-route pricing, and full audit logs.

Question 11

Does it support buyer posting audit logs?

Accepted Answer

Yes. Every delivery is logged with date/time, buyer, route, mode, agent, lead ID, attribution ID, status, and price. Filterable and exportable.

Question 12

Does it include compliance tools?

Accepted Answer

Yes — internal DNC, call-time profiles, QA rubrics, agent display controls, and health monitoring. These are operational tools to help you manage compliance workflows.

Question 13

Does DialGame.AI guarantee legal compliance?

Accepted Answer

No software can guarantee legal compliance. DialGame.AI provides tools designed to help teams manage DNC, call windows, QA, auditability, and operational controls. Businesses should always follow applicable laws and consult their own compliance and legal advisors.

Question 14

Does it include AI tools?

Accepted Answer

Yes. AI dial-config advisor, AI daily huddle, AI script generation, AI list import assist, and AI campaign health recommendations.

Question 15

Can managers test games before going live?

Accepted Answer

Yes. The game testing lab and dispatcher simulator let you preview games and reward outcomes without affecting live agents or the coin ledger.

Question 16

Does it include reporting?

Accepted Answer

Yes — production scoreboards, payout tables, coin ledger, timesheets, posting audit, QA queues, and exportable CSV reports.

Question 17

Can we request custom features?

Accepted Answer

Yes. Enterprise customers can request custom routing logic, game logic, integrations, and webhook flows.

Question 18

How do we book a demo?

Accepted Answer

Visit the Book a Demo page, fill out the form, and a DialGame.AI specialist will reach out within one business day to schedule your live walkthrough.

Questions, answered.

Ready to make your sales floor impossible to ignore?