Question 1

How much does DialGame.AI cost?

Accepted Answer

One all-inclusive per-agent rate that scales with team size — minutes, DIDs, gamification, AI tools, buyer routing, QA, and reporting are all included. Current tiers are on the Pricing page, and Founders Launch pricing locks in a lower rate for qualifying floors.

Question 2

Why do you want to see my current invoice?

Accepted Answer

Because it's the only honest way to quote you. Dialer bills hide the real cost in minute overages, DID charges, support tiers, and add-on modules. We break your invoice down line by line and show you what the same floor runs on DialGame.AI — that's how we can meet or beat your current bill.

Question 3

Is my invoice confidential?

Accepted Answer

Yes. It's reviewed by a DialGame.AI pricing analyst only, never shared with any third party, and deleted on request, anytime. There's no sales pressure attached — analysis first.

Question 4

What if I'm still under contract with my current dialer?

Accepted Answer

Common situation. We build and configure your DialGame.AI account while your existing contract runs, then time cutover to your renewal date — often with a short parallel run so you never lose a day of production. The Switching page walks through the whole timeline.

Question 5

Is there a setup or onboarding fee?

Accepted Answer

No separate onboarding line item. Account build, data migration, DID porting coordination, and admin/agent training are part of getting you live on the platform.

Question 6

What's the contract term?

Accepted Answer

Flexible — monthly and annual terms are available. Founders Launch pricing is locked in with an annual agreement; standard terms are reviewed with you before anything is signed.

Question 7

How long does migration take?

Accepted Answer

Most floors complete cutover in a few weeks, including DID porting and list migration, with a parallel run so production never stops. Simpler floors move faster.

Question 8

Can I keep my existing phone numbers?

Accepted Answer

Yes. We port your existing DIDs so your caller IDs, reputation, and local presence stay intact. Porting runs during onboarding, before cutover.

Question 9

What happens if it doesn't work out?

Accepted Answer

Then you leave with your data. Your leads, recordings, reports, and ledger history are exportable, and your ported phone numbers remain yours. We don't hold data hostage — a prospect who can see the exit should feel comfortable walking in.

Question 10

What is DialGame.AI?

Accepted Answer

DialGame.AI is an AI-powered predictive dialer and gamified call center operating system. It combines dialing, lead routing, buyer delivery, compliance tools, QA, payouts, AI optimization, and real-time digital games in one platform.

Question 11

Is DialGame.AI only a dialer?

Accepted Answer

No. It's a complete call center OS. Dialing is the engine, but the platform also handles lead management, buyer routing, gamification, payouts, QA, scripts, flashcards, AI recommendations, and reporting.

Question 12

How does the gamification work?

Accepted Answer

When an agent dispositions a qualified outcome — sale, transfer, callback, or other configured event — DialGame.AI fires an instant digital game. The agent plays, wins coins, and those coins convert into rewards based on rules you set.

Question 13

What games are included?

Accepted Answer

Slot Machine, Plinko, Prize Wheel, Scratch Tickets, Mini Golf, and Trivia Bonus — with more on the way.

Question 14

Can points be converted into commissions or prizes?

Accepted Answer

Yes. Coins can be converted to commissions, cash bonuses, gift cards, store purchases, contest entries, jackpots, or any custom reward structure your business uses.

Question 15

Can we control payout rules?

Accepted Answer

Absolutely. Coin-to-dollar conversion, tier weights, min/max payouts, and reward logic are all configurable.

Question 16

Is DialGame.AI good for remote agents?

Accepted Answer

Yes — it was designed for it. Live leaderboards, broadcast tools, real-time game animations, jackpots, and supervisor listen/whisper/barge give remote teams the energy of a real sales floor.

Question 17

What verticals can use DialGame.AI?

Accepted Answer

Mortgage refinance, debt settlement, solar, insurance, home services, financial services, appointment setting, lead generation, transfer campaigns, and any outbound sales vertical.

Question 18

Does it include lead routing?

Accepted Answer

Yes. Buyer management, route-level controls, daily caps, priority, pricing, attribution, and posting audit are all built in.

Question 19

Can it deliver leads to buyers?

Accepted Answer

Yes. Multi-buyer support, route-level delivery, warm-transfer routing, per-route pricing, and full audit logs.

Question 20

Does it support buyer posting audit logs?

Accepted Answer

Yes. Every delivery is logged with date/time, buyer, route, mode, agent, lead ID, attribution ID, status, and price. Filterable and exportable.

Question 21

Does it include compliance tools?

Accepted Answer

Yes — internal DNC, call-time profiles, QA rubrics, agent display controls, and health monitoring. These are operational tools to help you manage compliance workflows.

Question 22

Does DialGame.AI guarantee legal compliance?

Accepted Answer

No software can guarantee legal compliance. DialGame.AI provides tools designed to help teams manage DNC, call windows, QA, auditability, and operational controls. Businesses should always follow applicable laws and consult their own compliance and legal advisors.

Question 23

Does it include AI tools?

Accepted Answer

Yes. AI dial-config advisor, AI daily huddle, AI script generation, AI list import assist, and AI campaign health recommendations.

Question 24

Can managers test games before going live?

Accepted Answer

Yes. The game testing lab and dispatcher simulator let you preview games and reward outcomes without affecting live agents or the coin ledger.

Question 25

Does it include reporting?

Accepted Answer

Yes — production scoreboards, payout tables, coin ledger, timesheets, posting audit, QA queues, and exportable CSV reports.

Question 26

Can we request custom features?

Accepted Answer

Yes. Enterprise customers can request custom routing logic, game logic, integrations, and webhook flows.

Question 27

How do we book a demo?

Accepted Answer

Visit the Book a Demo page, fill out the form, and a DialGame.AI specialist will reach out within one business day to schedule your live walkthrough.

Questions, answered.

Pricing & Switching

Platform & Features

Find out what your dialer is actually costing you.