What changed for operators, managers and agents after switching — in their own words.
Industry Leaders That Trust DialGame.AI
Independent customer stories
Magnolia Bank — Branch 47
Replaced Dialed In and eliminated Boberdoo
Magnolia Bank's mortgage marketing team brought dialing, lead management, AI coaching, reporting and compliance into one platform. Its manager describes better visibility and stronger engagement across in-house and remote agents.
“As the Call Center Manager for Magnolia Bank's Branch 47 in Las Vegas, I oversee our mortgage marketing call center, generating live transfer mortgage opportunities for our branches. I'll admit, I was a little nervous making the switch from Dialed In to DialGame.AI since we were only their second or third customer. But after seeing what these guys built and how responsive they were to our feedback, it became clear they truly understand the call center business. Managing both in-house and remote agents, the gamification has completely changed the way our team stays engaged and motivated, especially for our remote workforce. The AI coaching has become like having another supervisor on the floor, helping us identify coaching opportunities and improve performance without listening to every call. One of the biggest benefits was eliminating Boberdoo altogether. Everything we need—dialing, lead management, AI coaching, gamification, reporting, and compliance—is now built into one platform. It has simplified our operation, improved visibility, and made our managers far more effective. DialGame.AI isn't just another dialer—it's a complete AI-powered call center operating system built by people who truly understand this industry.”
M. HilbeVerified customer
Call Center Manager, Magnolia Bank – Branch 47, Las Vegas
Paradigm Direct Marketing
A more competitive sales floor
Paradigm's CEO describes agents staying engaged, managers coaching more effectively and improved overall production with AI, compliance and gamification in one platform.
“After more than two decades in the call center industry, I can honestly say DialGame.ai is one of the most innovative platforms I've seen. It combines AI, compliance, gamification, and performance management into a single platform that actually drives results. Our agents stay engaged, our managers coach more effectively, and our overall production has improved because the platform motivates people to win. DialGame.ai isn't just software—it's a competitive advantage.”
T. AdlerVerified customer
CEO, Paradigm Direct Marketing
San Diego, California
BlackStar Technologies BPO — Henderson
A daily plan for campaign managers
BlackStar's CEO uses the AI Configuration Advisor and Daily AI Huddle to identify opportunities, optimize campaigns and keep supervisors focused on production.
“The AI Configuration Advisor and Daily AI Huddle have become invaluable tools for our management team. They help us quickly identify opportunities, optimize campaign performance, and keep supervisors focused on the actions that drive results. Combined with the gamification features, we've seen higher agent engagement, stronger daily production, and a more competitive culture throughout the call center. DialGame.ai gives our team an edge every single day. We're planning to add it to all of our campaigns as well as recommend it to our clients as a cost effective solution they can bank on.”
R. QuistVerified customer
CEO, BlackStar Technologies BPO
Henderson, Nevada
BlackStar Technologies BPO — Tijuana
From CallTools to a coached, competitive floor
The campaign floor manager describes a clear morning game plan from Daily AI Huddle, easier coaching and more engaged agents after switching from CallTools.
“I'll admit it—I was skeptical when management told us we were moving everyone off CallTools and onto DialGame.ai. Anytime you've spent years using one platform, change can be frustrating. But after getting our team up and running, I couldn't have been more wrong. The Daily AI Huddle gives me a clear game plan every morning, the AI Configuration Advisor has helped us fine-tune our campaigns, and the gamification features have completely changed the energy on the floor. Our agents are more engaged, coaching is easier, and production has improved. Looking back, I'm really glad we made the switch.”
Consumer Engauge's COO reports about an 11% production increase after about three weeks. QA Rubrics with AI refund review and processing reduced the need to work through spreadsheets while listening to every recording.
“We’ve been running DialGame.AI for about three weeks now, and I really can’t complain. The gamification is definitely a cool feature, but what I love most is the QA Rubrics with AI refund review and processing. Not having to go line by line through a spreadsheet while listening to every single recording is honestly pretty liberating. I got my weekends back, and we’ve already seen production increase by about 11%. DialGame.AI is the real deal.”
H. SchroederVerified customer
COO, Consumer Engauge
Salt Lake City, UT
Outcomes are individual customer reports, not guarantees. Results vary with vertical, list quality, staffing and configuration.
DialGame.AI operating partner
LeadGendary Group: the floor we built it on
Before selling DialGame.AI to anyone, we ran it on LeadGendary Group's own production floor. These results were measured over 90 days with 26 agents — not at an independent customer.
Agent turnover rate
38%
19%
Avg. dials per hour
62
88
Abandon rate
4.1%
1.8%
Revenue per seat (indexed)
100
141
Single-floor results — your numbers will vary with vertical, list quality and staffing.
Find out what your dialer is actually costing you.
Send us a recent invoice from your current provider. We'll break it down line by line — seat fees, minute overages, DID charges, support tiers, add-ons — and show you what the same floor runs on DialGame.AI. No obligation, and your invoice stays confidential.
