Privacy Policy
1. Information We Collect
Business contact details, account information, usage data, lead and call-related data uploaded by customers, and communications with us.
2. Business Contact Information
Name, email, phone, company, and role provided by you or your account administrator.
3. Account Information
Login credentials, permissions, and configuration settings.
4. Usage Information
Pages visited, features used, and system events for product analytics and improvement.
5. Lead & Call-Related Data
Data customers upload to the platform for dialing, routing, and reporting.
6. Communications
Records of inquiries, support tickets, and demo requests.
7. How Information Is Used
To deliver the service, support customers, improve the platform, and maintain security.
8. Service Delivery
We process data as needed to operate dialing, routing, gamification, payouts, QA, and reporting features.
9. Analytics & Improvement
Aggregated and de-identified usage data informs product decisions.
10. Security
We employ administrative, technical, and physical safeguards designed to protect data.
11. Integrations & Webhooks
Customer-configured integrations may transmit data to third parties at the customer's direction.
12. Data Retention
We retain data per customer agreements and applicable law.
13. Cookies & Tracking
We use cookies for authentication, session management, and analytics.
14. Third-Party Service Providers
We use vetted subprocessors for hosting, monitoring, and analytics.
15. Customer-Controlled Data
Customers control the data they upload and are responsible for its accuracy and lawful use.
16. Data Security
We work to protect data, but no system is fully immune to risk.
17. User Choices
Account administrators can manage user access, exports, and deletions where applicable.
18. Children's Privacy
DialGame.AI is not directed to children under 13.
19. Changes to Policy
We may update this policy; continued use constitutes acceptance.
20. Contact Information
Questions? Reach us via the Contact page.